Online Return Policy

• Returns & exchanges are only accepted for items with manufacturing defects within 30 days of the original purchase. (conditions apply)
• Returns & exchanges must be in new condition with original parts and packaging.
• If a refund is requested it will only be in the original form of payment.
• Shipping charges are non-refundable.
• Select items with normal wear & tear defects are not covered under the return & exchange policy.
• Such items may include but are not limited to, Internal battery devices that may stop holding charge due to improper usage/overcharging.
• Any item with visible physical damage cannot be returned or exchanged. Regardless of any other issues.
• No returns are accepted for items exposed to extreme temperatures, any liquid damage, improper handling, accidental drops, or breaks. This includes, but is not limited to, tanks with broken glass, tank /pod /cartridge leaks, broken USB charging ports due to mishandling, etc.
• Many products in the industry are NOT covered under the Returns & Exchange Policy or warranty by the manufacturer. These may include but are not limited to:
  • E-liquids, Salt nic
  • Replaceable Coils, Atomizers, Pods, Cartridges
  • Rebuildable and Prebuilt Products & Supplies (RDAs, RTAs, RBAs, etc.) except for DOA products
  • Batteries
  • Tips & Mouthpieces
  • Mechanical Mods (including Squonk devices)

To claim a successful refund or return for a defective product, please notify us via email at info@jnrvapor.com (customer will pay all additional shipping charges)